At ECO FIRST DIRECT, we want our customers to gain the most out of Energy Efficient technology. So we focus our energies on stocking products that are technologically superior, last longer and perform better and also consume less energy !
We’re a 100% Australian-owned and family operated company stocking products only from suppliers that are 100% Australian-owned and family operated.
ECO FIRST DIRECT is proud to be a stockist of Emerald Planet Products - manufacturers and distributors of smart energy-efficient technologies
Our customer support team is here to help and provide trusted product advice via email – there is always a real-person on the end ready to reply to your email.
We are committed to successful customer outcomes and the formation of long-lasting, trusted relationships.
We are the stockists of the brand Emerald Plant offering our clients products that deliver optimum product performance and reliability at affordable price points.
HOW DO I SUBSCRIBE TO YOUR MAILING LIST?
Please join our mailing list by clicking here. Don’t forget to follow us on Facebook and also join our LinkedIn community.
DO YOU OFFER PRODUCTS AT A DISCOUNTED PRICE?
Yes, we do! The best way to keep updated with all our special offers is to sign-up to our mailing list, follow us on Facebook and join our LinkedIn community.
I HAVE A PRODUCT QUESTION, WHO DO I CONTACT ?
We are here to help!
email the ECO FIRST DIRECT customer support team on SUPPORT@ecofirstdirect.com.au We are here to help from 8:30AM to 5:30PM, Monday-Friday.
Complete the form on our contact page and we’ll respond to you as quickly as possible. Click here to email the ECO FIRST DIRECT customer support team.
HOW DO I ORDER WHOLESALE?
Wholesale orders are always welcome at ECO FIRST DIRECT. To receive wholesale prices you must first set up an account AND you must have a current Electrical Licence to receive Wholesale Supply Rates. YOU CAN REGISTER FOR A WHOLESALE ACCOUNT HERE AND YOU WILL RECEIVE A PASSWORD YOU CAN USE TO ACCESS THE WHOLESALE SECTION OF OUR WEBSITE.
Do you have a delivery policy?
Yes we do ! Please click here to see our Delivery Policy.
CAN I PICK UP ORDERS DIRECTLY FROM THE WAREHOUSE
We don’t have a warehouse pick-up option available – however, we work hard to ensure your orders arrive quickly. If you do need an order delivered urgently, please email us at support@ecofirstdirect.com.au and we’d be happy to help.
If your delivery question is unanswered, please visit our full Terms & Conditions here or email the ECO FIRST DIRECT customer support team support@ecofirstdirect.com.au
WHERE IS MY DELIVERY ?
If you are having problems with a delivery, please contact us and we’ll always work with you to address any issues.
Contact the ECO FIRST DIRECT customer support team support@ecofirstdirect.com.au . The ECO FIRST DIRECT team is here for you from 8:30AM to 5:30PM, Monday-Friday.
We’ll respond to you as quickly as possible.
FREE SHIPPING FOR ALL ODERS OVER $350.00 AND ABOVE. HOW DOES THAT WORK ?
ECO FIRST DIRECT is pleased to offer customers free standard delivery on orders going to the following metro* areas: Sydney, Melbourne, Adelaide, Canberra, Brisbane and the Gold Coast, with a minimum order value of $350 (ex GST). You can expect your order to arrive within 1-2 business days.
WHEN CHECKING OUT, ALL ORDERS OVER $350 WILL AUTOMATICALLY RECEIVE A DISCOUNT FOR FREE SHIPPING. IF THIS DISCOUNT IS NOT AUTOMATICALLY ADDED TO YOUR SHOPPING CART, PLEASE SEND A SCREENSHOT TO OUR SUPORT TEAM AT SUPPORT@ECOFIRSTDIRECT.COM.AU .
A number of other exclusions may apply to this offer. Please visit our Promotions Terms & Conditions here for further information.
* The metro delivery zone is a 40km radius surrounding the following cities: Sydney, Melbourne, Adelaide, Canberra, Brisbane and the Gold Coast.
DO YOU OFFER INTERNATIONAL DELIVERY ?
at this time eco first direct does not offer delivery or sales outside of australia.
DO YOU OFFER SAME-DAY EXPRESS DELIVERY OPTIONS ?
ECO FIRST DIRECT is pleased to offer same day and express delivery options. For further information on these options, please email the ECO FIRST DIRECT customer support team support@ecofirstdirect.com.au
