DELIVERY TIMEFRAMES We work hard to ensure we quickly pack and dispatch your orders. We ship all orders from our 5 warehouses across Australia, so in most metro* areas you can expect your order within 1-3 business days. Outside of these areas, you should receive your order between 2-5 days after the time of dispatch. On occasions, the stock may be dispatched from an interstate warehouse, and this may impact the delivery time of your order.
SAME DAY DISPATCH Where possible, orders placed before 10AM (AEST) are sometimes eligible for same day dispatch to the following metro* areas: Sydney, Melbourne, Brisbane, the Gold Coast and Adelaide.
REGIONAL DELIVERIES If your order is placed between 9am and 4pm Monday to Friday, items will be picked up and delivered by ECO FIRST DIRECT’S selected courier company. Estimated arrival is 1-5 business days to Perth, Darwin and areas outside of the metro* delivery zone.
KEEPING YOUR ITEMS SAFE Your delivery’s safe arrival is important to us. Therefore, our couriers require a signature once goods have been received. If no one is available to sign for the order, a card will be left with a contact number to arrange an alternative delivery time and day. For order quantities that require pallet delivery, please ensure your delivery location allow for truck access and a forklift is available for unloading the pallet(s) or resources are available to hand unload the delivery in less than 10-minutes. Please note, additional charges may apply if you have failed to make appropriate arrangements for receipt of ordered goods.
AUTHORITY TO LEAVE By requesting in writing or email to our customer support team, ECO FIRST DIRECT’S selected courier will leave your delivery at an address in accordance with your instructions.
DELIVERY ADDRESS We deliver to most residential and business addresses across Australia. However, there are a small number of remote locations that we are unable to service. Emerald Planet is unable to deliver to PO Box or Locker addresses.
If your delivery question is unanswered, please visit our full Terms & Conditions here or contact OUR customer support team VIA EMAIL. * The metro delivery zone is a 40km radius surrounding the following cities: Sydney, Melbourne, Adelaide, Canberra, Brisbane and the Gold Coast.
